We don’t believe your loyal customers should be limited to ‘service hours’ – do you?. If they need to contact you for any reason, whether it’s general queries or concerns, they should have the option to get a hold of you. With IMPROZ, we value your customers just as much as you do, so we offer our clients a robust live chat service; we make sure you never miss a lead again!
Numbers Don’t Lie – Neither Do Results
Live chat was once seen as a ‘convenient’ service to have on your website. It was essentially a third option to the traditional phone and email. But as technology rapidly progressed, so did the demand for instant access to information online.
Across all demographics, it’s clear – live chat is becoming the leader amongst contact channels.
Here are some statistics to back up our bold claim:
- 92% customer satisfaction (Live chat leads the way over telephone, e-mail, & social media support)
- 77% of customers won’t purchase on a website if there’s no live chat option available.
- 63% of customers were more likely to return to a site that offers a live chat service.
- Live chat leads to a 48% increase in revenue per chat hour.
- Live chat leads to a 40% increase in conversion rate.
(If you like numbers, check out ICMI for more stats.)
- Popularity Percentage
Why is Live Chat Preferred?
Our live chat service seamlessly integrates with your existing CRM software – customer and revenue management should never be an issue.
Business Intelligence* Reports
Our powerful Business Intelligence reports make it easier for you to look at your business performance, so you always stay in control.
Intelligent Chat Routing
Our ICR system distributes chats based on operator availability, language settings and level of training, so visitors always get the best experience.
Visitor Behavior Tracking*
We track every visitor’s location so you can cater to a wider range of audience as per their cultural and personal preferences.
Other benefits of our robust live-chat service:
- Reduced bounce rate
- Improved customer service
- Increased conversions and sales
- Enhanced ability to upsell any current deals or offers
- Ability to build customer trust and loyalty
Flexible plans fit for your business
Option 1. (Lead Generation)
Need some leads? Who doesn’t? With our Lead Generation option, we can gather information and turn those curious site visitors into qualified leads!
Setup Fee: $50
Per Lead Cost: $12/ qualified lead
*A qualified lead includes gathering any of the following:
- Chat w/ name, phone number, and email address
- Chat w/ name and phone number
- Chat w/ name and email address
- Chat w/ email address
- Chat w/ phone number
- Chat w/ email address and phone number
Option 2. (24/7 Live-chat service)
Need a complete live-chat service with all the bells and whistles? We have you taken care of. Not only does this option come with our lead generation service, but you also have a dedicated 24/7 live-chat to help you with all your customer service!
Setup Fee :$50
Monthly Minimum: $350 (Covers 60 meaningful chats and includes three software logins)
Per meaningful chat (Microsites): $3.50 (After 60 chats)
*Meaningful chat: We don’t charge when you don’t see the effort coming in from our side, a billable conversation is one in which you can see that our operators are making an attempt to gather the contact details for the client by answering basic questions building rapport with your online prospects 24/7.*
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